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At RynasTrade, customer satisfaction is our top priority. Please read this policy carefully before purchasing. By placing an order with us, you agree to the terms outlined below.

1. Return Policy Overview

  • We offer a 14-day return period starting from the day you receive your item.

  • To be eligible for a return:

    • Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging.

    • Receipt or proof of purchase is required.

  • To initiate a return, contact us at naserbiswas70@gmail.com.

  • Returns must be sent to: [INSERT RETURN ADDRESS]

  • Items sent without first requesting a return will not be accepted.

2. Shipping & Delivery Considerations

  • Products arrive via China local courier, by air, or by sea.

  • Customs authorities may inspect cartons, which could occasionally result in minor damage.

  • Local courier/transport fees are not included in the product price.

  • Delivery estimates:

    • By air: 15–20 days from warehouse

    • By sea: 45–60 days from warehouse

  • We are not responsible for delays caused by shipping carriers or customs.

3. Damages & Issues

  • Please inspect your order upon reception.

  • Contact us immediately if your item is:

    • Defective or damaged

    • Different from what was described or ordered

    • The wrong size or color (Note: 5–10% color variation due to lighting or screen resolution is normal)

  • We aim to evaluate issues quickly and provide a solution.

4. Refund Eligibility

  • Refunds are provided for the following cases:

    • Item is damaged or defective upon arrival (claim must be made within 2 days of receiving the item with photos).

    • Item does not match the product description on our site.

    • Size or color does not match the order.

  • Refunds will be processed within 7–10 business days after inspection and approval.

  • Refunds are not available if:

    • Incorrect address provided, resulting in non-delivery

    • Customer changes mind after delivery

    • Item is inspected by customs and found compliant

    • Items have already been delivered from supplier’s warehouse (return shipping costs borne by customer)

    • By air products exceed 40 days or by sea products exceed 90 days—refunds then processed conditionally

5. Exceptions / Non-Returnable Items

  • The following items cannot be returned:

    • Perishable goods (food, flowers, plants)

    • Custom or personalized orders

    • Electronics with no warranty

    • Hazardous materials, flammable liquids, or gases

    • Sale items or gift cards

6. Exchanges

  • To exchange an item, return the original item first. Once the return is approved, place a separate order for the replacement.

7. European Union 14-Day Cooling-Off Period

  • Orders shipped to the EU are eligible for cancellation or return within 14 days for any reason without justification.

  • Items must be unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

8. Refund Process

  • Once we receive and inspect your returned item, we will notify you whether the refund is approved.

  • If approved, refunds are processed to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card company to process the refund.

  • If more than 15 business days have passed since approval, contact us at naserbiswas70@gmail.com.

9. Customer Support

For any return or refund questions, or to report damaged or incorrect items, contact us at:

Email: naserbiswas70@gmail.com

https://8uyh3k-fm.myshopify.com/apps/17TRACK/returnpage

We handle all customer complaints with the highest priority and strive to resolve issues promptly.